Predictability is the Key

With so many unpredictable things that can occur on a daily basis in business, there is one thing that can be counted on day in and day out — a Full-Service Management Agreement (FSMA) with a provider.

Day to day IT challenges can undermine productivity, limit innovation and detract resources from business-critical operations. What’s the solution? Predictability.

IT managers today are under tremendous pressure to keep performance, operational expectations and security needs of their business while also trying to keep costs down. Perhaps one of the biggest benefits of engaging in a managed services agreement with an IT firm is predictability. For a consistent and reliable monthly expense, a team of support engineers provides a host of help desk services for your ERP system, as well as proactive maintenance and critical response services. The best time to consider this option is when future goal setting is taking place.

How do you know if this is the right decision for your business?
Here are few questions to ask:

  • Does your business rely on your IT infrastructure for appropriate support of daily business process?
  • Is there enough properly trained staff and do they have the time to deal with updates, maintenance, and repairs?
  • Are you willing to pay a predictable, set monthly fee to have consistent and high-level service quality each and every month?

Many times, the systems grow increasingly complex in an organic, unplanned manner as business needs evolve. The infrastructure eventually requires so much maintenance and monitoring that employees end up spending inordinate amounts of time just on reactive, break-fix issues.

Can you afford even 24 hours of downtime?

If your business is like most others out there today, the answer is no. The rippling effects of a downed system can cause a backlog of work and unexpected cost. The solution is finding the right management service provider (MSP) for your organization.

The role of an MSP is to help companies save time and money — and headaches. While the MSP is continuously focused on the health of the system and proactive maintenance, a company’s internal team is able to focus its resources on more strategic initiatives.

By outsourcing ongoing management and monitoring of production environments, companies should have the peace of mind their systems are not only highly available, but also scalable and agile enough to meet changing business requirements on demand.

Some of the additional advantages of using an MSP include:

  • Minimized downtime
  • Heightened security practices
  • Continuously updated software
  • Improved employee productivity
  • Increased system scalability
  • 24/7 access to expert IT professionals

Still Not Convinced?
Delivering new and innovative business services to the enterprise, while keeping costs controlled is a difficult task in the modern business environment, but very necessary.  A managed service is a great strategy to help your IT organization be highly resilient and cost predictable, fiscal year to fiscal year. Who doesn’t want to achieve that?

MSPs complement, not replace, existing staff.  Instead, those valuable resources are free to lead and deliver on the strategic IT programs necessary to advance business goals. For larger organizations, an MSP will help your resources to focus on more strategic projects.

You can trust that your business is minimizing the risks associated with maintaining client data and sensitive competitive information and more with today’s managed service offerings.

Predictability Brings Peace of Mind
With the right FMSA, you can count on daily consistent performance, and predictable cost. As an Independent Software Vendor (ISV) and certified Microsoft partner, CuroGens uses its in-depth knowledge of Microsoft products to create custom, industry-specific solutions that solve unique business challenges. We help our FSMA customers make more informed technology decisions with regular reviews of their environment performance, as well as consulting services, advanced assessments and audits and special project assistance.

For more information about CuroGens Full-Service Management capabilities, contact us at