Perhaps one of the biggest benefits of engaging in a managed services agreement with an IT firm is predictability. For a predictable monthly expense, a team of support engineers provides a host of help desk services for your ERP system, as well as proactive maintenance and critical response services.
According to a 2017 Panorama study, the top reasons companies implement ERP systems include improving business performance and making employees’ jobs easier.
Unfortunately, sometimes the systems grow increasingly complex in an organic, unplanned manner as business needs evolve. The infrastructure eventually requires so much maintenance and monitoring that employees end up spending inordinate amounts of time just on reactive, break-fix issues.
The role of a managed services provider (MSP) is to help companies save time and money — and headaches. While the MSP is continuously focused on the health of the system and proactive maintenance, a company’s internal team is able to focus its resources on more strategic initiatives.
By outsourcing ongoing management and monitoring of production environments, companies should have the peace of mind their systems are not only highly available, but also scalable and agile enough to meet changing business requirements on demand.
Just some of the additional advantages of using an MSP include:
- Minimized downtime
- Heightened security practices
- Continuously updated software
- Improved employee productivity
- Increased system scalability
- 24/7 access to expert IT professionals
Are you benefiting from the advantages of a managed services agreement?
If you are already using an MSP, here’s the question to ask yourself: “Would I refer our MSP to a peer?” If your response is “no,” it may be time to reassess your relationship.
Maximize your Microsoft investments with a CuroGens Full Service Maintenance Agreement (FSMA). Select a Starter, Premier or Custom agreement package, each of which includes a unique mix of components including proactive monitoring and maintenance, network protection, salability and predictability, and strategic planning services.