FMSA Personalized Support and Maintenance
Quick solutions to your problems and doubts
Our help and support service for customers of Microsoft products is on hand for the continuous evolution and efficient operation of your business, with the fastest response times by phone or online in its class.
No matter what the problem, doubt, concern or uncertainty is, no matter who your Partner is, at Curogens we offer you the exceptional quality service of an expert support and help team from Microsoft at your disposal, so that you do not affect your productivity.
Discover the possible improvements to your business at the hands of a 24/7 Support specialized in computing, software, networks, storage, Cloud, IT and more:
Forge the value of your human capital
What does Curogens specialized support include?
We have a team of specialized professionals, in charge of executing a series of parameters and effective practices to respond and solve our clients:
Proactive Maintenance and Monitoring
We guarantee the optimal health of your cloud system and cloud environment thanks to continuous monitoring and maintenance of your systems, including reports, database performance and proactive planning capabilities.
Specialized support 24/7
We provide unlimited support 24/7, 365 days a year, with guaranteed response times of up to one (1) hour, as well as coverage on weekends and holidays for all your needs.
We offer you extensive support and maintenance of your systems, including “virtual patching”, updates, security and maintenance protocols. In turn, maintenance of configurations, standard operating procedures (SOP) and documentation, and backups (backup) and retention of databases.
Get an FSMA
Full-service Maintenance Agreement
Maximize your Microsoft investments with a CuroGens Full Service Maintenance Agreement (FSMA).
For a flexible and adjustable monthly fee, our team of support and maintenance engineers provides you with a variety of equipment services, proactive maintenance, and emergency and critical resolution services.
Advantages of contracting under a FSMA
Supervision and maintenance class apart
We tackle the day-to-day challenges posed by IT and that can subtract productivity, innovation and key resources from your critical operations, thanks to our team of experienced IT professionals and engineers supported by Cloud technologies, reporting and data automation (BI) for the monitoring and maintenance of your systems.
Adaptable, scalable and predictable costs
To free you from the burden of having to respond to rapid changes on demand, we adjust and scale based on your current needs, so you only pay for the capacity your business needs.
Strategic planning of your company
As an Independent Software Vendor (ISV) and Microsoft Certified Partner, we offer you our in-depth knowledge of Microsoft products to provide you with customized, industry-specific solutions tailored to your business challenges.
As an FSMA client, we help you make better-informed technological decisions, with regular reviews and reports on the performance of your IT environment, as well as consulting services, advanced evaluations and audits, and special project assistance.
Support 365 days a year
Your business cannot afford delays. So when talking about IT problems, we can say that he faced it all. Thus, we equip ourselves and provide the greatest experience and technology available to quickly identify and respond effectively to your problems, 24/7, every day of the year. thanks to the reporting capabilities of our multi-channel service.