An Ounce of Prevention

“An ounce of prevention is worth a pound of cure”- Benjamin Franklin When a problem arises, you can use what is available, or you can rethink the solution. Recently, CuroGens accomplished both. Sometimes we must “zoom out” from a situation to find the cause of a problem. Were we really solving the problem or were […]

Cases: Your Solution to Customer Service Issues in Microsoft Dynamics 365

How can Microsoft Dynamics 365 help to manage a customer’s concern through resolution? Microsoft Dynamics 365 offers a helpful feature called cases that will make a big difference for your employee and customer experience!  Unlike other customer service issue/ticket trackers that I have utilized in different companies within a customer service capacity, the cases feature […]

The Top 3 Customer Service Challenges for Motor Vehicle Manufacturers

[January 2017] Motor vehicle manufacturers have their own unique set of customer service challenges in a very competitive space. Here are some of the top challenges these manufacturers deal with on a daily basis and ways CuroGens mv360 solution can resolve the pain points associated with them. Recalls Recalls are one of the biggest—if not […]